Shipping policy

Last Updated: September 2026

Thank you for shopping with VOOMA Philippines. Please read our Shipping Policy carefully before placing an order. By completing your purchase, you agree to the terms below.

Order Types & Lead Times

We offer both Pre-Order and In-Stock products.

i. Pre-Order Speakers

Our handcrafted or made-to-order speaker products require a production lead time of 2–3 months (approximately 60–90 days) before shipment. The estimated lead time begins once full payment (or the required deposit) has been successfully confirmed.

ii. In-Stock Speakers

Items marked In Stock are processed and delivered within 10 business days from payment confirmation.

Note: Business days exclude weekends and public holidays. Delivery estimates are approximate and may vary depending on your location and courier operations.

Free Shipping Within Metro Manila

We offer FREE SHIPPING to most addresses within Metro Manila.

Included Areas

Free shipping generally covers the following cities and municipalities:

Caloocan
Manila
Quezon City
Makati
Pasig
Mandaluyong
San Juan
Marikina
Pasay
Taguig
Pateros
Malabon
Navotas
Valenzuela
Las Piñas
Parañaque
Muntinlupa

Areas Excluded from Free Shipping

Due to the significant travel distance from our operations in West Grace Park, Caloocan City, free shipping does not apply to the following areas:

CAMANAVA coastal and port-access zones with restricted truck or courier access (selected barangays)
Southern portions of Muntinlupa near the Laguna boundary (selected barangays)
Special-access or restricted-delivery locations, including some industrial complexes, ports, military facilities, and areas requiring additional entry permits

If your address falls within an excluded or special-access area, we will contact you with the applicable delivery fee before dispatch. We are open to negotiating office or showroom partner pick-ups, if you want to avoid added fees.

We reserve the right to determine eligibility for free shipping based on the exact delivery address and courier serviceability.

Weather & Force Majeure Delays

The safety of our team, customers, and shipping partners comes first.

We are not liable for delays caused by events beyond our reasonable control, including but not limited to:

Typhoons, severe storms, flooding, or other extreme weather
Natural disasters or earthquakes
Government restrictions or transport suspensions
Courier service disruptions, strikes, or unforeseen logistical issues

During these situations, delivery timelines may be extended without penalty or compensation. We will make every reasonable effort to keep customers informed of significant delays.

Delivery Confirmation & Signature Requirement

All orders require a signature upon delivery.

The signature on the delivery receipt serves as confirmation that:

The order has been received at the delivery address provided.
The package was accepted in good condition unless otherwise noted with the courier.

Once a signed delivery receipt has been obtained, the order will be considered successfully fulfilled.

Customer Responsibility for Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

Full recipient name
Complete delivery address
Valid mobile/contact number
Any necessary delivery instructions

We are not responsible for failed or incorrect deliveries resulting from inaccurate, incomplete, or false information provided during checkout. Orders delivered to the address submitted by the customer will be considered properly fulfilled.

Failed Delivery & Re-Delivery

Please ensure someone is available to receive your package.

If no authorized recipient is available during the first delivery attempt and the parcel is returned to us by the courier:

The customer will be responsible for all re-delivery shipping charges.
The original delivery timeframe or lead time will no longer apply.
Re-delivery will be scheduled only after the additional shipping fee has been paid.

This policy applies to both Pre-Order and In-Stock purchases.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation with tracking details (when available) so you can monitor your delivery status. Clear shipping timelines, tracking, and service interruption terms are standard best practices for Shopify stores.